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John Daly

John Daly
daly@austin.utexas.edu
CMA 7.114A (512-471-1948)
(512-471-5251)

Professor

Department
Management

Biography

Dr. John Daly (Ph.D., Purdue University, 1977) is the Liddell Centennial Professor of Communication, University Distinguished Teaching Professor, TCB Professor of Management, and an Adjunct Professor of Pharmacy. He has published more than one hundred articles and chapters in scholarly publications, and completed six books. Dr. Daly's interests focus on practical ways of improving the communication skills of individuals. Thus, he has examined topics such as shyness, personality difference in communication, communication difficulties people experience in their personal and professional relationships, and ways people advocate for their ideas. Daly has served as editor of Communication Education and co-editor of Written Communication, as well as a member of the editorial boards of ten different academic journals. He has also consulted with numerous organizations, both public and private, on communication issues. In recent years, he has worked with the White House on issues related to customer service and communication. Dr. Daly has been the winner of every campus-wide undergraduate teaching award. He was named a Fellow of the International Communication Association in recognition of his scholarly work. He has taught classes in interpersonal communication, persuasion and attitude change, and empirical research methods. Professionally, he has served on the Board of Directors of ICA, the International Customer Service Association, and the Administrative Council of the National Communication Association. He has served as President of the National Communication Association and Chair of the Council of Communication Societies.

Publications

John A. Daly. Advocacy: Influencing Others and Championing Ideas (in press). New Haven: Yale University Press, forthcoming.
M. L. Knapp and John A. Daly. Handbook of Interpersonal Communication (4th edition) (in press). Thousand Oaks, CA: SAGE, forthcoming.
John A. Daly and S.M. Enright. Personal branding and influencing others, in Essentials of Pharmacy Management, Leadership, Marketing, and Finance, M. Chisholm-Burns & M. Sheperd, ed. Sudbury, Massachusetts: Jones and Bartlett, forthcoming.
John A. Daly, Alf Steinar Saetre, and Eric Brun. 2012. Killing Mushrooms: The Realpolitik of Terminating Innovation Projects. International Journal of Innovation Management 16(5), 1.
S. Goodboy Bolken and John A. Daly. 2010. Consumer satisfaction and repatronage intentions following a business failure: The importance of perceived control with an organizational complaint. Communication Reports 23, 14-25.
John A. Daly. 2010. Foundations of communication, in Professional Communication Skills, A. Battaglia, J.A. Daly & A. Young, ed. New York: Pearson, 3-22.
A. Battaglia, John A. Daly, and A. Young. 2010. Professional Communication Skills. NY: Peason (5th edition).
John A. Daly. 2010. So what's stopping you?, in Professional Communication Skills, A. Battaglia, J. A. Daly, & A. Young, ed. New York: Pearson, 23-44.
John A. Daly. 2010. Working with teams, in Professional Communication Skills, A. Battaglia, J. A. Daly & A. Young, ed. New York: Pearson, 199-218.
John A. Daly. 2009. Affinity seeking in personal relationship, in The SAGE Encyclopedia of Personal Relationships., H.T. Reis & S. Sprecher, ed. Thousand Oaks, CA: Sage.
John A. Daly, J. C. McCroskey, J. C. Ayres, T. Hopf, D. Ayres, and T. Wongprasert. 2009. Avoiding communication: Shyness, reticence, and communication apprehension. (3rd edition). Cresskill, NJ: Hampton.
John A. Daly, J. Caughlin, and L. Stafford. 2009. Correlates and consequences of social-communicative anxiety, in Avoiding Communication, Daly, J.A. J.C. McCroskey, J.C. Ayres, T. Hopf, D. Ayres & T. Wongorasert, ed. Hampton Press, 23-52.
S. Bolkan and John A. Daly. 2009. Organizational responses to consumer complaints: An examination of effective remediation tactics. Journal of Applied Communication Research 37, 21-39.
I. Engleberg and John A. Daly. 2009. Presentations in Everyday Life. (3rd edition). Boston: Houghton Mifflin.
John A. Daly. 2008. Ingratiation and affinity-seeking. in The International Encyclopedia of Communication, W. Donsbach, ed. London: Blackwell, 2280-2284.

Teaching Awards

Outstanding Professor, McCombs School of Business, Mexico City, MBA2010
Best Campus Professor, UtMost Campus Poll2010
Outstanding Professor (Honor Roll), McCombs School of Business, Houston, MBA2009
MBA Applause Award2009
Best Undergraduate Class, UtMost Campus Poll2009
Best Campus Professor, UtMost Campus Poll2009
Mahajan Teaching Award for Executive Education, McCombs School of Business2008
Outstanding Professor (Honor Roll), McCombs School of Business, Mexico City MBA2008
Best Campus Professor, UtMost Campus Poll2008
Best Campus Professor, UtMost Campus Poll2007

Page last updated: 8/20/2014