John A. Daly
Liddell Carter Professor in the College of Communication
Texas Commerce Bancshares Professors in the McCombs School of Business
University Distinguished Teaching Professor
The University of Texas at Austin
Ph.D., Purdue University
M.A., West Virginia University
B.A., University of Maryland
Dr. Daly teaches graduate and undergraduate courses on topics such as Interpersonal Communication, Organizational Behavior, Advocacy and Persuasion. He has won eleven different teaching awards while at the University of Texas. He also instructs programs on advocacy, customer service, communication, teamwork, sales management and leadership for Texas Executive Education and the Executive MBA programs of the McCombs School of Business. He has published more than one hundred scholarly articles and completed six academic books. He has served as President of the National Communication Association, and on the Board of Directors of the International Communication Association and the International Customer Service Association. He is one of less than 50 scholars in the world who is a Fellow of the International Communication Association. Fellows are recognized for their major scholarly contributions.
Dr. Daly has worked with more than 300 public agencies and private organizations around the world in consulting, training and speaking roles. He has worked on customer service related topics with Apple Computer, Newell-Rubbermaid, ISS, Zachry, Marriott, Consolidated Edison, State Farm, Trammell Crow, 3M, Halliburton, La Quinta, Alcon, Dun and Bradstreet, The Boston Financial Group and Continental Airlines, among others. On communication-related topics (e.g., advocacy, leadership, team-building, and sales), some of the companies has worked with are: Chase, Morgan Stanley, Goldman Sachs, Merrill Lynch, Roche, Pfizer, Bayer, Astra-Zeneca, State Farm, Essilor, Union Pacific, Centex, LG, Kraft, IBM, BP-AMOCO, PetroChina, CNOOC, Shell, Halliburton, AGIP, Merck, AT&T, Telcordia, Ryder, BellSouth, Home Depot, Texas Instruments, UPS, FedEx-Kinkos, EDS, McCarthy, American Airlines, 3M, Novell, Frito-Lay, Dell Computers, AT&T, Prudential and Samsung.
In the governmental arena, Dr. Daly has worked with the White House (Executive Office of the President) designing and implementing a major customer service initiative as well as with numerous Federal, State, and local government units throughout the United States.
Executive Development Programs by John Daly: