Leading High Performance Teams

"Managers are now accountable for employee morale, retention, recognition and education, as well as product quality, revenue attainment, and expense management. All of these components are key to a manager's and a company's success..."

Gary McConnell, Director, DB2 Administration Solutions
BMC Software, Inc.

Description

Managers in today’s business world must become creative leaders who inspire productivity and motivate employees to achieve organizational goals and objectives. Faced with ever increasing demands, managers are being asked to perform functions formerly in the realm of human resource and other departments. A challenging task but definitely achievable if you understand how to use sophisticated management tools.

This program will provide you with a comprehensive toolkit of the major functions effective leaders perform: hiring, communicating, motivating, negotiating, teaming, evaluating, rewarding and creating a high performance culture. You will examine and learn the critical skills effective managers use to motivate and lead others, and how to foster group cohesiveness, mutual respect and support, and company loyalty. Drawing from recent research on management and leadership skills, you will learn how to be a more successful manager and deal with the difficult challenges encountered when leading others.

Topics

The Big Picture

• Linking people, profits and competitive advantage
• Implementing high performance work practices
• Creating a high performance culture

Tool 1: Hiring

• Recruiting the people you need
• Choosing the right hiring tools
• Interviewing effectively
• Setting the psychological contract
• Hiring for retention

Tool 2: Communicating

• Communicating with impact
• Leading teams
• Persuading and influencing others

Tool 3: Motivating

• What it takes to be a leader
• Motivating others – what works and what doesn’t
• Helping others set and achieve goals

Tool 4: Negotiating

• How to successfully delegate
• Managing conflict
• Rewarding individual, team and organizational performance
• Handling difficult work situations
• Making meetings productive

Tool 5: Teaming

• The ‘new workforce’
• How to select the right people for the right jobs
• Being the coach and mentor
• Leading virtual teams
• How to retain valued employees

Tool 6: Blending

• Creating an optimal mix of permanent and contingent workers
• Using contingent workers effectively
• Outsourcing effectively
• Managing a blended workforce

Tool 7: Evaluating

• Why most performance appraisal systems fail
• Discovering your objectives for performance goals
• Collecting performance information
• Providing performance feedback

Tool 8: Rewarding

• Selecting the right rewards
• Setting targets and objectives

Key Benefits

• Develop new insights on what it takes to lead others successfully
• Build a high performance culture and identify and retain valued employees
• Leverage knowledge management principles to enhance results of business initiatives
• Improve interviewing skills—learn more in less time
• Foresee new and innovative ways of generating commitment, loyalty, and pride
• Understand methods of successfully offering feedback to others
• Handle tough leadership issues such as giving criticism, making meetings efficient, using teams, and delegating in ways that enhance productivity
• Enhance the ability to set effective performance goals
• Use the performance appraisal process effectively
• Create cost-effective, customized reward systems
• Develop a method for deciding when to outsource
• Understand how contingent workers change the workplace

Continuing Education Units

Participants earn 1.4 continuing education units (CEUs).  A certificate of completion will be presented from Texas Executive Education.