Frequently-Asked Questions
If you run into trouble, you might first check our Known Issues and Solutions support page to see if your problems have already been addressed. If not, Please send us a Trouble Report.Who can use the resources, support, and equipment of Media Services?
We support all classes held in the Business Complex
(CBA, GSB, UTC) during business hours (7:45am-6:15pm). All
other services are limited to students that are enrolled in
the Business School. Students in other majors who are taking one business course still enjoy full support during their
business classes, but otherwise have limited to no access
to our services.
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Getting started with Wireless:
Before you can actually use the Business Complex's wireless network, you need to identify yourself to the network. This is a University Mandated process; to do so follow these steps:
- Plug in your wireless card and ensure you get a signal.
- See if you get an IP Number, Note: you will not be able to talk to any other machines at this point.
- Open your Web Browser and you will be automatically redirected to the UTEID logon page.
- Once you have been validated by this logon method your IP will be added to the routing tables and your machine will be able to communicate on the network for a period of two hours, at the end of which your IP will be removed from the routing tables and your machine will cease to communicate. You can periodically re-authenticate by going to the same site you initially went to and re-enter your UTEID and password.
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What kinds of computer systems and screen resolutions do you support?
All of our
projectors have native resolution of 1024 X 768, setting your
computer to this resolution will give you the best picture
quality.
We support any computer system that displays in 640 x 480
(VGA), 800 x 600 (SVGA); 1024 x 768 (XGA) and 1280 X 1024 (SXGA).
All projection equipment adjusts itself to the resolution
provided from the computer, no adjustment from the user should
be necessary. If you do experience problems with the
projector, try
setting your screen resolution to 1024X768 and
set your refresh
rate to 60Hz.
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The bulb in my overhead projector is burned out almost every class session. Couldn't you check my overhead before class?
Overhead bulbs have an average lifetime of 30 to 50
hours. This depends on several factors: how frequently the
projector is turned on and off, the brightness selector: set on
high or low? the humidity of the environment projector
cool-down time: enough time to cool or just unplugged while
hot? You should note that every projector has a backup bulb
which the user can activate by turning the bulb selector on
the right under the little flap (then close the flap because
the projector won't work with it open). It is very important
that you drop a note at our office or give us a call regarding
this lamp switch, because your fellow faculty members will not
have the convenience of a back-up bulb any longer. We have 52
classrooms; checking every projection unit every day would
cost us approximately 3 1/2 hours and would not guarantee that
the bulbs will work at your class because 85% of bulbs burn
out at the moment you try to turn them on (startup surge).
Please report a broken bulb as soon as you can; we have a
technician in the morning who responds to all reports received
before 5:00 PM the previous day.
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Which rooms have build in projection capabilities?
You can
find a complete list at: Multimedia
Rooms
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How long can I keep equipment that I have checked out?
Normal
checkout periods are 72 hrs. within one week (Mon. - Mon.).
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Is there any charge for using equipment?
We do not charge
for equipment checked out to business students, however there is
a late charge for equipment not returned in time.
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Can I extend a checkout over the phone?
No - All equipment
has to be physically returned at the agreed upon date and time.
Most equipment has a 24 hr. waiting period before it can be
checked out again by the same person.
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Do you support Macintosh computers?
We do not have any
Macintosh computers anymore, however our projection systems
support all newer Macintoshes and all older ones with the
appropriate adapter. If you have a Macintosh disk containing a
PowerPoint presentation, we have the capability to transfer
the files to IBM format in our MediaLab (UTC 1.110), please
come by the day before you need the disk.
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Can all of your equipment be taken off campus?
All equipment that you check out may be taken off campus.
However for computer
projectors and laptop computers you are required to pay a
yearly (Sept. to Aug.) insurance
fee.
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What do you mean by the "Business Complex" or "Business School Complex"?
The Business Complex
consists of three buildings: UTC, GSB, and CBA. They are the
three buildings that the Media Services serves. Here is a map
of the area: Business School Complex
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Can I schedule an event "After Hours"?
By
"after hours", we mean after 6:15pm on weekdays. You
might want some staff members to videotape your department
event or you might need a technician to run an audio/mixing
board in the UTC. We provide these services (and others) but
the cost is higher outside of regular business hours.
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What is "Engineering / Repair Work"?
Media
Services has engineers on staff who can do special maintenance
work if requested. For example, in the past they have
constructed cables to meet specific needs. They can repair
equipment and electronics as well as build new parts.
Contact
us to find out more.
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Tell the boss (Complaints and Suggestions)
