FAQ
Most Frequently Asked Questions
- Laptops - Laptop issues are handled by the SWAT shop.
- Jobs - If you are interested in working in the Millennium Lab, please fill out a job application. We bring a lot of new people on for the Fall semester and sometimes a few people for the Spring semester.
- Lost and Found - All Lost and Found items are periodically taken to the Dean's office on the second floor across from the elevators. (GSB 2.104)
- I forgot my password or need it reset for another reason.
- For non-lab questions or issues, please visit technical support.
| Topic areas: | Printing | Homedrives | Account | Software | Other Facilities | Other problems/issues |
Printing (return to top)
- How do I log on to printing?
- How does printing work?
- How do I pay for printing?
- How much does printing cost?
- How do I get a refund for a bad print job?
- Where is my print job?
- Why is my print job missing?
- How do I check whether (or where) my print job is in the print queue?
- I need help with Adobe Acrobat (.pdf files) - how to print, copy and paste.
- Why don't the bullet symbols in my document print out correctly?
- I'm having trouble printing from Visio. On my printout, characters are mashed together.
- I want to print from my laptop to one of the ITS Print Relay printers in the McCombs Labs. What do I need to do?
H: (Network) Drives (return to top)
- How much space is on my H: drive?
- Why can't I have more space on my H: drive?
- Why won't my H: drive save anything?
- How do I connect to my H: drive from home?
- My H: drive is missing.
Account (return to top)
- How do I reset my password to the default? (by logging in with your EID)
- Why does it take so long to log on?
- If you believe you may have a corrupt profile, let a lab proctor know so that a lab supervisor can be contacted or email lab supervisors to assist you in getting the profile reset.
E-mail (return to top)
- How do I configure MS Outlook to access my mccombs email from home?
- How do I access my mccombs email online through a Web browser?
- How do I forward my UT @mail to my bus email account?
- I am graduating. How do I set up Lifetime email Forwarding?
- How do I troubleshoot the size of my mailbox?
- Who do I contact if I am having other problems with my email?
Software (return to top)
- What software is on the machines in the labs (Common Operating Environment or COE)?
- How do I request additional software for the labs (faculty only)?
- Where can I go to find help using software?
Other Facilities (return to top)
- The Media Lab, open to all business students, is located in CBA 1.343. This facility has capabilities for digitizing and editing video, burning CDs, and other applications. Please note that the CIT (Center for Instructional Technologies) is located in this building in GSB 2.130. This facility also has multimedia applications, and is open to all UT students.
- Bridge Terminals and Bloomberg Reference Guide
The Bridge terminals and Bloomberg terminal service are no longer available in the Millennium Lab. Please visit the Financial Trading and Technology Center (FTTC) on the third floor to avail of alternative services.
Other problems/issues
(return to top)
If you still need to contact us about something, you have a few options:
- Come to the Millennium Lab (CBA 5.332) and speak with a Lab Proctor. Click here for lab hours.
- Send an e-mail to the Lab Supervisors. Please be very specific about any problems/issues in your email correspondence.
Printing
- Getting started
You must log into the ITS printing software with your IF account. Click this icon
in the system tray
(next to the clock). Or if the icon is not there, go to Start | Programs |
ITS Remote Printing for Windows. - Charges
Every student must have paid for Bevo Bucks in order to print.
Make sure you have Print Relay Services (PRS) enabled for your IF account. - Print jobs printed on the black & white
printers are $0.10/page; pages on the color printer are $0.80/page;
transparencies are $1.60/page.
What happens is that a print job gets sent to the print server. The print server sends the job to the printer and then waits to hear a report from the printer on how many pages the job was. If the job doesn't print, the server doesn't get the report and you don't get charged. However, if it was printed and you didn't pick it up, you will be charged for it. - Where is my print
job?
In the Millennium Lab, printouts are placed on the counter of the proctor station opposite the bank of printers. Old printouts are filed in the folders in front of the counters, and printouts are kept for three days. In the MOD Lab, printouts may be found either on the printer, by the printer, or in the metal filing drawer located in MOD West. In the Reading Room (Reliant Productivity Center), printouts may be found on the printer or on the shelf to the right of the printers. Printouts are only kept for three days in these labs also.
Make sure you select the correct printer before printing
Keep in mind: large documents or documents containing images will take longer to print.
The print queue may also be delayed if there a high volume of printing already exists. - Adobe Acrobat
files
If you are having trouble printing a PDF file, try selecting "print as image" from the print screen.
To copy text from a PDF file, select the Text tool icon from the Acrobat toolbar. (Looks like the letter T with an outline of a box.) This will allow you to highlight what you want to copy. After highlighting, right click in the area that you have highlighted. Select copy. Go to the document that you want to paste into, and select paste. - When printing a
document (in MS Word), and the bullets (or Greek letters) print out as
question marks, an easy way to solve the problem is:
- Go to File/Print
- Then click on the Properties Button (next to the printer selection)
- Then click on Advanced
- And under True Type Font, change it to Softfont then print the doc.
- When printing a document in Visio you may experience characters being mashed together on your printouts. Follow these steps to alleviate this problem: 1.) Click File – Print – Properties, 2.) click the “paper quality” tab, 3.) click Advanced, 4.) look for “True Type Font” in the Graphic section and change “Substitute with Device Font” to “Download as Soft Font”, click OK.
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topic
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Homedrives (H: drives)
- Quota / disk
space
Currently the homedrive quota is 200 MB for undergraduates and 500 MB for graduate students. If you exceed this limit, you will not be able to save any more files to your H: drive. Additionally, files saved on your desktop may be lost when you log out. One thing to note about quotas: if you delete something and bring yourself below the quota limit, it may take the system several minutes to register that you are now under quota and unlock the drive again.
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topic
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Account
- It takes a
long time to log in.
Every time you log in, your profile must be copied from your H: drive to the local computer. Any files you have in your "H:\ProfileNT" folder and on your desktop are contained within your profile. In order to keep your login times as short as possible, save all files directly to your H: drive and not on your desktop or "H:\ProfileNT".
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- Accessing mccombs
e-mail through the web.
Outlook Web Access is available at https://mail.mccombs.utexas.edu/exchange
NOTE: A login window will appear, which you log into like you do in the lab. You will need to precede your user name with mccombs\. Example: mccombs\msbad123. - Other problems
Business school email account questions should be directed to exchadmins@mccombs.utexas.edu. Any other problems with mail.utexas.edu email accounts should be directed to ITS.
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