McCombs School of Business
Computer Services
CBACC : Support & Training

Support and Training

Computer Services offers a variety of support and training services for McCombs students, faculty and staff. This page provides some general information about our support providers. Please contact them for more information about what they can do to help you. There is also a section on the "How To" page with more information about who to contact for assistance

Technical Support

Hours: M-F, 8-5
Location: CBA 1.324
Contact: TechSupport@mccombs.utexas.edu, 232-6617

About: The staff of the Technical Support team are trained and certified computer professionals who can assist McCombs faculty and staff in a number of ways:

  • We install and upgrade computers and peripherals.
  • We install and maintain physical connections to the various networks throughout the college.
  • We troubleshoot computer hardware problems and physical network problems.
  • We repair or replace faulty computer devices and components or provide assistance in seeking repair outside the college.
  • We provide advice on the purchase of new computer hardware.
  • We troubleshoot problems with operating systems and applications.

Please note that we will provide computer advice to faculty and staff whenever possible, but we can only perform work on computer equipment that is owned by the University of Texas.

More:   http://www.mccombs.utexas.edu/support
            OR you can submit an online help request

SWAT (Students With Advanced Technology)

Hours: M-Th 8-4:45, Friday 9-2:45 when classes are in session
Location: CBA 1.324
Contact: SwatShop@mccombs.utexas.edu, 232-6616

About: The trained student staff of the SWAT Shop provide support services for McCombs students with notebook computers. The primary purpose of the SWAT Shop is to support the McCombs Notebook Computer Program.

The SWAT Shop CAN:

  • Diagnose hardware and software problems
  • Repair or replace failed hardware components for program notebooks
  • Reconfigure software or reinstall the software image for program notebooks
  • Update drivers and service packs
  • Lend out computers or components as needed to students while their computers are being repaired

The SWAT Shop CANNOT:

  • Install, configure, or support any hardware or software on non-program notebooks
  • Repair or replace components damaged by user that are intentional or due to fire
  • Replace components that have been lost or stolen
  • Back up your files. ONLY YOU are responsible for your files
  • Lend Hot Swaps for forgotten or lost computers
  • Sell components or software

More: http://swatshop.mccombs.utexas.edu

Technology Training

Hours: M-F, 8-5
Location: GSB 3.129
Contact: Trainers@mccombs.utexas.edu, 232-6693

About: The mission of the Computer Services Technology Training Team is to promote the effective use and exploration of computer technology by providing superior training and learning resources to the students, faculty, and staff of the McCombs School of Business and the community it serves.

The Technology Training Team provides a range of services for the McCombs community. Primarily, we offer training classes covering software in the Common Operating Environment. These classes are broken down by user group – graduate students, undergraduate students, faculty and staff. We also offer individual assistance for your “How Do I…?” questions through email, office visits, or over the phone. If you need a private class offered for your department, please contact the training team to see how we can assist you. The Technology Training Team Lab is available for departmental and student presentation use when it is not in use by the Training Team.

More: http://www.mccombs.utexas.edu/tech/training.