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CAREERS IN
MARKETING
The Vault.com Career Guide to Marketing and Brand Management
The Vault.com – The Insider
Career Network
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Taking charge of a brand
involves tackling many diverse job functions - and different
subspecialties. Decide where you'd like your main concentration to lie.
BRAND MANAGEMENT
In a typical brand management organizational structure, positions are
developed around responsibility for a particular product rather than a
specific functional expertise (i.e. you're an assistant brand manager
for Cheerios). This structure enables you to be the "master of all
trades," acquiring an expertise in areas such as manufacturing, sales,
research and development, and communications. In brand management, the
marketing function is responsible for key general management decisions
such as long-term business strategy, pricing, product development
direction and, in some cases, profit and loss responsibility. Brand
management offers a terrific way to learn intensively about a particular
product category (you could be a recognized expert on tampons!) and to
manage the responsibility of running a business and influencing its
performance.
The core of brand work is brand strategy. Brand managers must decide how
to increase market share, which markets and demographic groups to
target, and what types of advertising and special promotions to use. And
at the very heart of brand strategy is identifying a product's "brand
identity." Brand groups then figure out how to exploit brand strategy,
or, in some cases, how to change it. PepsiCo's Mountain Dew has built
the drink's popularity among youth as a high-caffeine beverage into a
"brand identity" of cutting-edge bravado that has boosted market share,
while the Banana Republic chain underwent a transformation from an
outdoor adventure store that sold actual army-navy surplus to an
upscale, chic clothing store. In both cases, the brands have benefited
from a shift in brand identity, and consequently, a shift in their
market. Brand identity is normally created and confirmed through
traditional print, radio, and TV advertising. Advertising is usually
produced by outside agencies, although brand insiders determine the
emphasis and target of the advertising.
ADVERTISING
If you enjoy watching commercials more than television programs, then
consider the advertising side of marketing. As an account executive,
your role is to serve as a liaison between your brand management client
and the departments within your agency. Account executives manage the
creative production process from beginning to end, from researching what
benefits a product offers, to writing the strategy for a typical
commercial. Account executives must also handle matters such as briefing
the creative department on how to execute the advertising strategies,
working with the media department to buy ad time or space, and
determining how to spend the marketing budget for advertising. (Will
potential consumers be best reached via TV, outdoor billboards, print or
radio - or through a general saturation campaign?)
DIRECT MARKETING
Ever wonder
who is responsible for making those coupons you receive in the mail? Or
the Saab videotape you've received every two years since you bought your
car in 1993? You can thank direct marketers. Direct marketers are
masters in one-to-one marketing. Direct marketers assemble databases of
individual consumers who fit within their target market, go after them
with a personal approach, and manage the production process from
strategy inception to out-the-door distribution.
Direct marketers have two main objectives: to stay in touch with their
current consumer base and to try and generate more business by finding
individuals who fit a target set of criteria but are not currently using
their particular product. For instance, if you've ever checked out of
the supermarket and got a coupon for Advil after buying a bottle of
Tylenol, chances are a direct marketer is trying to convince you to
switch brands by offering you a monetary incentive.
AFFILIATE / PROPERTY
MARKETING
If you're working with a major brand company like Nike, Disney, Pepsi,
or L'Oreal, chances are you'll do a lot of cross-promotion, or
"affiliate marketing." For instance, Nike has marketing relationships
with the NBA, NFL, and a variety of individual athletes and athletic
team. Disney has a huge relationship with McDonald's; cute toys from the
entertainment company's latest flick are packaged with McDonald's Happy
Meals upon the release of each new movie. L'Oreal works with celebrities
like Heather Locklear and sponsors events such as the annual Academy
Awards.
Marketers must manage the relationship between any two entities. If
Disney wants to promote the cartoon du jour with McDonalds, or Pepsi
wants to make sure that all Six Flags theme parks have a Pepsi Ride,
then marketers ensure both parties are getting what they need out of the
deal and staying true to their own brand image.
PRICE MARKETING / SALES FORECAST
Pricing is largely driven by market pressure.
Most people, for example, won't pay more than $2.00 for a hamburger in a
fast food restaurant. On the other hand, brand managers always have some
pricing leeway that can greatly affect market share and profitability.
An increase of a nickel in the price of a product sold by the millions
can make huge differences in revenue - assuming the price rise doesn't
cause equivalent millions less of the products to be sold. Brand
managers need to figure out the optimal pricing strategy for their
product, though it's not always a case of making the most money.
Sometimes it makes more sense to win market share while taking lower
profits. How do brand managers justify their prices? Through extensive
research. Paper towels, for example, may be much more price-sensitive
than a luxury item like engagement rings or smoked salmon.
Brand and marketing managers don't always have free reign over pricing.
At some companies, such as those that sell largely through mail order,
or those with complex pricing systems, pricing and promotional offers
may be limited to what the operational sales system can handle. Explains
one marketing manager at a long-distance phone company (an industry with
notoriously tangled pricing plans): "It's very easy to offer something
to the customer. It's very difficult to implement that in the computer
system."
Another large part of the general management duties of brand managers is
forecasting product sales. This not only means keeping track of sales
trends of one's product, but anticipating responses to marketing
campaigns and product launches or changes. The forecasts are used to
determine production levels. Once a year, brand groups draw up budgets
for their production, advertising and promotion costs, try to convince
the finance folks that they absolutely need that amount, get less than
they ask for, and then rework their budgets to fit the given budget. As
one international brand manager at one of the world's biggest consumer
goods companies puts it: "You don't determine the production and then
get that budget; you get the budget, and then determine the production."
HIGH-TECH MARKETING
Not everyone markets
applesauce for a living. Many people choose to enter the world of
high-tech marketing because they want to work with products and
technologies that reshape and improve the word around us. These
marketers feel that they would rather change the way a person interacts
with the world in a sophisticated way, rather than spend time
understanding what hair color teenagers find most appealing. High tech
marketers spend much of their time understanding research and
development issues and working on new product launches.
Technology companies like Intel, Amazon, and Microsoft have recognized
the power of branding and are utilizing traditional marketing tactics
more and more. Amazon's extensive marketing campaign in 1998 helped
brand that company in the mind of consumers still new to e-commerce as
the company to purchase books (and other products) online. Intel became
perhaps the first semiconductor company readily identifiable to the
public through its heavily branded "bunny people." Marketing in the high
techn world will continue to grow in importance over the next decade, as
technology companies become more consumer-oriented. Marketing a service
or software product versus a more tangible product is a bit different.
It may be a bit more challenging to understand how consumers relate to
the product. Inventory and distribution issues may be tracked
differently.
MARKET RESEARCH
If you are
an analytical person who enjoys numbers and analysis, and enjoys
tracking consumer behavior, then market research may be the field for
you. A product is much more effective when a company understands the
consumer it is targeting. That's where market researchers come in.
Market researchers employ a variety of different qualitative and
quantitative research techniques to understand consumers. Surveys,
tracking systems, focus groups, satisfaction monitors, psychographic and
demographic models, and trial/repurchase estimations are all methods
researchers use to understand how consumers relate to their products.
Researchers who find that consumers associate lemon scents with
cleanliness, for example, may suggest that cleansers could drive up
sales by adding a lemon aroma.
PUBLIC RELATIONS
Public relations professionals manage company communications and
relations with the outside world. You can work for an internal PR firm
(large companies have their own departments that manage the public
relations of all of their brands) or you can work for a PR agency and be
placed on a brand account. Public relations executives write public
releases to local and national publications and develop ideas that will
increase the "buzz" surrounding their brand. Some PR firms have
excellent reputations for pulling off "stunts" that get their products
in the news and increase their brand recognition. Public relations
executives may also be forced to defend a brand in the face of public
scrutiny - such as the Tylenol brand during the rash of poisonings in
the 1980s.
MARKETING CONSULTING
Although most well-known consulting firms are known for their expertise
in general strategy, many consulting firms now hire industry or
functional experts that focus on marketing issues. These firms need
people who can develop expertise in the areas of branding, market
research, continuous relationship marketing, pricing strategy,
digital/new age, and business-to-business marketing. McKinsey and
Monitor are two general strategy firms that have begun to hire marketing
specialists. Other boutique marketing consulting firms, such as Kurt
Salmon, focus on certain product categories like beverages, healthcare,
and retail.
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