Human Biases in Decision Making: Avoiding the Traps for USAA

Understand the ways in which your mind, personality, and social structures can degrade your decision-making.

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Overview

The human mind isn’t wired to make high-quality decisions. Because of how our minds work, errors and pitfalls keep us and our colleagues from making decisions that add the most value. Understand how natural behavioral processes lead to biases, distortion and mistakes. Explore the preventive measures and techniques you can use to reduce these biases, improve individual decisions and enrich organizational decision processes.

Strategic Decision and Risk Management

Clarify problems, explore available options, develop a structured framework, understand the impact, and commit to your choice.

Two-Day Concentrated Program

Registration begins at 8:00 a.m. and class runs 8:30 – 4:30 both days with a one-hour networking lunch included.

This program is designed solely for USAA personnel.

This program will be offered at the USAA Main Campus in San Antonio, TX.

Benefits

  • Discover six categories of biases that produce most of the mistakes in decision making
  • Discuss how overconfidence, confirmation bias and hindsight bias can keep us from seeking critical information and making realistic judgments
  • Understand the limiting effects of unconscious self-serving biases in yourself and others
  • Examine five types of associations we use to make judgments which can be misleading
  • Recognize the distortions created by relative comparisons and simplification
  • Anticipate how capacity on perception, attention, memory, reasoning and choice influence our decisions
  • Balance conflict and cooperation to minimize the negative effects and increase the positive influences of group dynamics
  • Develop a personal action plan for counteracting natural decision problems and reducing the impact of negative decision behaviors in your organization

Additional Information

Prerequisites:None
CEUs: Participants earn 1.4 CEUs and/or 14 CPEs for this course. A certificate of completion will be presented from Texas Executive Education.
Course Credits: 1.00


Faculty

Jennifer Meyer

Dr. Jennifer Meyer is Senior Engagement Manger at Strategic Decisions Group and has over 25 years of experience as an educator and strategy consultant.

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Eric Bickel

Dr. Eric Bickel is Associate Professor and Director of the Graduate Program in Operations Research & Industrial Engineering at The University of Texas at Austin. In addition, Dr. Bickel holds a courtesy appointment in the Department of Petroleum and Geosystems Engineering in the Cockrell School of Engineering.

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Upcoming Sessions

There are no In-Person sessions scheduled at this time. For more information about the next class date, please contact us at execed@mccombs.utexas.edu or 512-471-5893.