Supply Chain Foundations

Learn to understand bottleneck strategy and calculate capacity, the relationship between service and supply chain operations and more.

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This class is available for university credit. Please contact Lynn Slattery at or 512.471.5893 for more information.

Supply Chain

Dive into the ideas behind value creation and come away with the tools to successfully manage your supply chain.

Two-Day Concentrated Program

Registration begins at 8:00 a.m. and class runs 8:30 – 4:30 both days with a one-hour networking lunch included.

Austin, Texas

Enjoy proximity to the vibrancy of the campus and downtown Austin, and the innovative, business-friendly environment of the city.


  • Discover the critical role of process design in operational excellence
  • Appreciate how variety and variability degrade operational performance
  • Learn the science and art of process management
  • Understand the Bullwhip Effect – its causes and remedies
  • Learn how collaborative planning with your customer can optimize inventory and capacity and information to match supply and demand
  • Learn how to develop customer focused measures to align the supply chain to optimize total system results


  • Big questions in supply chain management
  • Process analysis
  • Service operations and process improvement
  • Overview of supply chain management

Special Features

  • Big Questions in SCM
    • Introduction
    • Strategy - "Deep Change" and Sustainability
  • Process Analysis
    • Bottleneck Analysis
    • Gant charts
    • CPM
    • Understanding and calculating capacity
  • Service Operations & Process Improvement
    • Role of Process Design
    • Managing Variety & Variability
    • Foundations of Process Improvement
    • Process Improvement Tools
  • Overview of SCM
    • Bullwhip Effect
    • Supply Chain Coordination
    • Risk & Uncertainty
    • Sourcing, Planning & Design

Additional Information

CEUs: Participants earn 1.4 CEUs and/or 14 CPEs for this course. A certificate of completion will be presented from Texas Executive Education.
Course Credits: 1.0
Hotel Information: Texas Executive Education classes qualify for discounted hotel room rates at the AT&T Executive Education and Conference Center on a limited basis. Discount code will be provided on the course materials page after class registration is complete.


Rayan Bagchi

Dr. Uttarayan "Rayan" Bagchi is a Professor in the Department of Information, Risk, & Operations Management at the McCombs School of Business, The University of Texas at Austin. His research and teaching areas of expertise include operations management, supply chain management, risk analysis, project management, and management of quality.

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Michael Hasler

Michael Hasler, PhD is a Lecturer at the Red McCombs School of Business at the University of Texas at Austin where he teaches both graduate and undergraduate courses on Operations Management and Procurement in the Information, Risk, and Operations Management department. He is now the Program Director for the new Master of Science in Business Analytics at McCombs.

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More Testimonials

  • "Great use of time to learn and review."

    - Brendan Reed, Associate Director, Oral Care R&D, Procter & Gamble

  • "Very good!"

    - Gladys Miller, Operations & Regional Technology Manager, Berger Paints Jamaica Ltd.

Upcoming Sessions

There are no sessions scheduled at this time. For more information about the next class date, please contact us at or 512-471-5893.